![]() Noting that items are not returnable under “Change in mind reason” and if it is not sealed and in its original packaging.įind below the table showing what you can return. When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. You can initiate a return within 14 days and up to 30 days for defective products after your order has been delivered. Moreover, the terms of exchange and return of the Suppliers shall prevail over those of SOUQ ALMEDICAL as long as they comply with the applicable laws.Įach supplier may has his own Exchange policy and the user must accept it to such exchange and return policy as long as this policy is not violating the Consumer Protection Law, without any responsibility on SOUQ ALMIDICAL. The Egyptian Consumer Protection Law shall be applied in relation to any exchange or return of Suppliers Products ordered by the User through the Website. The company is not responsible for any order exceeding 7 days of the first delivery attempt. ![]() The company is not able to attempt delivery more than twice. If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order. We will ask for your signature on a copy of the invoice to confirm receipt of the goods. In the case of urgent orders, please contact our customer service and we will do our best to help you. The method of delivery at SOUQ ALMEDICAL is to deliver within two to seven days as a maximum, depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month. SOUQ ALMEDICAL mainly delivers your orders through a third party to ensure the timely shipping of your order. Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority. Fridays, Saturdays, holidays, and public holidays its holidays for all employees of SOUQ ALMEDICAL and shipping companies. Please be advised that the official business days in the SOUQ ALMEDICAL from Sunday to Thursday.
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